Conditions Apply

All special offers, promotions, and discounts are subject to specific terms and conditions. These may include blackout dates, limited availability, and restrictions on validity. Please refer to the detailed terms provided for each offer.

Terms & Conditions

Welcome to East West Holidays. These Terms and Conditions govern the relationship between you, the client, and East West Holidays (referred to as “the Company,” “we,” “us,” or “our”). By booking a trip, flight, or any other service with us, you agree to be bound by these terms.

1. Booking & Payments

All bookings are subject to availability. To confirm your booking, a non-refundable deposit may be required. The final payment is due a specified number of days before your departure. Failure to make the final payment on time may result in the cancellation of your booking.

2. Pricing & Inclusions

The prices quoted for our services are based on the rates at the time of booking. We reserve the right to adjust prices in the event of unforeseen cost increases, such as fuel surcharges, currency fluctuations, or new government taxes. Your final invoice will clearly state what is included in the price (e.g., flights, accommodation, meals) and what is excluded (e.g., visa fees, tips, personal expenses).

3. Cancellation Policy

If you need to cancel your booking, you must do so in writing. The refund amount will be based on the date we receive your cancellation notice, and cancellation fees may apply. These fees are designed to cover the costs incurred by the Company.

4. Changes to Itinerary

While we strive to provide the exact itinerary as confirmed, the Company reserves the right to make minor changes in response to unforeseen circumstances. We will inform you of any significant changes as soon as possible. If a major change is required, you will have the option to accept the change or receive a refund.

5. Travel Documentation

You are solely responsible for ensuring you have all the necessary travel documents, including a valid passport, visas, and any other entry requirements for your destination. Our team will provide guidance, but it is the client’s responsibility to verify and obtain all required documentation.

6. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance. This policy should cover trip cancellation, medical expenses, baggage loss, and other potential travel risks. The Company is not responsible for any costs or losses incurred as a result of not having adequate travel insurance.

7. Client Responsibilities

You are responsible for your own conduct and for complying with all local laws and customs of the destinations you visit. The Company reserves the right to terminate your trip if your behavior is deemed disruptive or dangerous.

8. Limitation of Liability

The Company acts as an agent for various third-party service providers (e.g., airlines, hotels, tour operators). We are not responsible for the acts, omissions, or delays of these third parties. Our liability is limited to the amount paid to us for the specific services rendered.

9. Privacy Policy

We are committed to protecting your personal information. We will only use your data to process your booking and provide you with our services. We will not share your information with unauthorized third parties without your consent.

Secure Payments & Privacy Policy

Transparent information about how you handle payments and protect customer data is crucial for online trust.

Secure & Transparent Payments

We understand that security is your top concern when booking online. East West Holidays is committed to providing a safe and transparent payment process.

• Secure Payment Gateway: Our online payment system is powered by a trusted, industry-leading gateway that uses advanced encryption to protect your financial information.
• Multiple Payment Options: We accept a variety of payment methods, including major credit cards, debit cards, and online bank transfers for your convenience.
• No Hidden Fees: The price we quote is the price you pay. Our transparent pricing policy ensures you are fully aware of all costs, with no surprises.
• Privacy: Your privacy is our priority. We handle your personal and payment information with the utmost care, in strict accordance with data protection regulations.

Travel Information & Trust

Essential Travel Information & Visa Guide

Travel can be complex, and a dedicated page that helps users navigate visa and other entry requirements shows your expertise and alleviates a major point of stress for your clients.

Planning your holiday is exciting, but it’s important to be prepared. This guide provides an overview of common travel requirements to help you get ready for your journey.

Please note: This information is for general guidance only. Visa rules can change. Our team will provide the most up-to-date and specific requirements at the time of your booking.

India to [Destination Country]

• Europe (Schengen Area): Indian passport holders typically require a Schengen visa for entry. The process involves an application form, proof of accommodation, and financial documents.
• Thailand: For short stays, a visa on arrival is often available for Indian citizens. However, obtaining an e-Visa or pre-arranged visa is recommended for a smoother process.
• The Maldives: Indian citizens can enjoy a visa-free stay of up to 30 days. You will be granted a tourist visa upon arrival, provided you have a valid passport and confirmed accommodation.
• The USA: A valid B-1/B-2 tourist visa is required for Indian citizens. The process involves a detailed application, an interview, and biometric data collection.

Our Service: Our travel experts will assist you throughout the visa application process, ensuring you have all the necessary documentation and guidance for a successful application.

Our Commitment: Support Every Step of the Way

At East West Holidays, your peace of mind is our top priority. We are committed to providing exceptional support and service, from the moment you start dreaming about your trip until you’re safely back home with unforgettable memories.

Before You Go:

• Personalized Planning: A dedicated travel expert will work with you to create the perfect itinerary.
• Seamless Booking: We handle all flight, hotel, and activity reservations, providing you with a single, clear itinerary.
• Travel Documents: We will assist you with all necessary visa applications and provide a complete list of required documents.

During Your Journey:

• 24/7 Assistance: Our emergency contact line is available 24/7 to provide assistance with any unexpected issues during your trip.
• Real-Time Updates: We can provide real-time updates on your itinerary, flights, and transfers.

After Your Trip:

• Feedback: We love hearing about your journey! We’ll reach out to hear your feedback to continually improve our services.

Stay Connected: Join our community and be the first to know about exclusive offers and new destinations.

The Traveler’s Corner

Share Your Story: From Our Family to Yours

We Want to Hear From You

Your travel story is the heart of what we do. At East West Holidays, we believe the greatest journeys don’t end when you get home—they live on in the memories you share. We are always inspired by your experiences, and your feedback helps us create even better adventures for future travelers.

Whether it’s a quick thought or a full story, we’d love to know what you think.

Share Your Feedback

• Write a Review: Share your experience with us and others. A review on Google or Facebook helps fellow travelers choose their perfect getaway.
• Share Your Photos & Videos: Your moments are our inspiration. Tag us in your favorite travel photos and videos on social media with #EastWestHolidays so we can celebrate your journey with you.
• Tell Us Your Story: Did you have an experience you’ll never forget? Send us your story via email. We might feature it on our blog to inspire others.

Thank you for being a part of our journey. We can’t wait to hear from you!